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Service Level Agreement

Effective Date: January 1, 2024

  1. Availability
    We aim for 99.5% uptime, excluding maintenance and force majeure.
  2. Support
    Email support is provided during business hours.
    PriorityResponse Time
    Critical4 hours
    High8 hours
    Low1 business day
  3. Credits
    If uptime drops below 99.5%, you may request a service credit (5% per point below threshold, max 25%).
  4. Exclusions
    Does not apply to:
    • User-side issues
    • Misuse
    • Trials/betas
  5. Changes
    We may revise the SLA with 30 days' notice.
  6. Contact
    Email: support@cdkinsights.dev
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